Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Globalpetsupplies.store.

At Globalpetsupplies, we understand that pet owners are excited to receive products that make life easier, healthier, and happier for their beloved companions. Our goal is to provide a smooth and reliable shipping experience while ensuring that every order arrives safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Globalpetsupplies proudly ships to customers in many countries around the world.

We continuously work with trusted logistics partners to provide reliable international shipping services.

Shipping availability may vary depending on:

  • Destination country

  • Local regulations

  • Carrier limitations

  • Customs requirements

  • Product restrictions

If shipping is unavailable to your location, you will be notified during checkout or shortly after placing your order.

2. Free Worldwide Shipping

We are pleased to offer:

FREE Worldwide Shipping on All Orders

No minimum purchase amount is required.

Our goal is to make quality pet supplies accessible to families everywhere without unexpected shipping costs.

Free shipping applies only to standard shipping methods offered by Globalpetsupplies.

3. Order Processing Time

Orders are generally processed within:

1–3 Business Days

Processing includes:

  • Order verification

  • Payment confirmation

  • Inventory allocation

  • Packaging preparation

  • Shipment scheduling

Orders are not processed on:

  • Saturdays

  • Sundays

  • Public holidays

During peak shopping seasons, processing times may be extended.

4. Estimated Delivery Time

Typical delivery time:

7–10 Business Days

Actual delivery may vary depending on:

  • Destination country

  • Customs clearance

  • Carrier operations

  • Seasonal demand

  • Weather conditions

  • Transportation disruptions

Estimated delivery dates are provided for informational purposes only and are not guaranteed.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

The email may include:

  • Tracking number

  • Carrier information

  • Shipment status updates

  • Estimated delivery information

Please allow time for tracking information to become active after shipment.

6. Tracking Orders

Most orders include tracking services.

Tracking updates may take:

  • 24–72 hours after shipment

  • Longer during peak periods

Customers can monitor shipment progress through the tracking information provided.

If tracking appears inactive for several days, this does not necessarily indicate a problem.

Carrier systems may experience update delays.

7. Multiple Package Shipments

Some orders may arrive in separate packages.

This may occur because:

  • Products are stored in different fulfillment centers

  • Inventory is sourced from multiple locations

  • Package size restrictions apply

  • Logistics optimization is required

Customers may receive separate tracking numbers for different shipments.

Additional shipping charges will not apply in these situations.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully verify:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Phone number

Incorrect or incomplete information may result in:

  • Delivery delays

  • Failed deliveries

  • Returned shipments

  • Additional carrier charges

Globalpetsupplies is not responsible for delays caused by incorrect customer information.

9. Address Changes

Address modifications may be possible before shipment.

If you need to update your shipping address, contact us immediately.

Once an order has entered fulfillment or shipment processing, address changes may no longer be possible.

We cannot guarantee successful modification requests after processing begins.

10. Customs, Duties, and Taxes

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Value-added taxes (VAT)

  • Government fees

  • Local handling charges

Such fees are determined by local authorities and are beyond our control.

Customers are responsible for complying with local import regulations.

Customs procedures may occasionally result in delivery delays.

11. Customs Delays

Globalpetsupplies cannot control customs processing times.

Packages may occasionally be delayed due to:

  • Government inspections

  • Documentation reviews

  • Local regulations

  • Security procedures

These delays are outside our control and do not qualify as shipping failures.

We appreciate your patience if customs processing extends delivery times.

12. Lost Packages

If a package appears lost during transit, please contact our support team.

We may:

  • Investigate with the carrier

  • Verify shipment details

  • Review tracking information

  • Explore replacement options

  • Consider refund eligibility

Lost package determinations require carrier verification.

Investigation timelines vary depending on shipping providers.

13. Delayed Deliveries

Occasionally, shipments may experience delays due to:

  • Weather events

  • Transportation disruptions

  • Customs processing

  • High seasonal demand

  • Labor shortages

  • Carrier operational issues

While we work hard to minimize delays, some circumstances are beyond our reasonable control.

14. Refused Deliveries

If a customer refuses delivery without prior authorization, resulting expenses may be deducted from any eligible refund.

These expenses may include:

  • Return shipping costs

  • Carrier fees

  • Customs charges

  • Handling fees

We encourage customers to contact support before refusing a shipment.

15. Undeliverable Packages

Packages may be returned to us if:

  • Address information is incorrect

  • Recipient is unavailable

  • Delivery attempts fail

  • Customs requirements are not satisfied

In such situations, customers may be responsible for reshipment fees.

Refund eligibility will be reviewed individually.

16. Damaged Shipments

If your package arrives damaged:

Please contact us within 7 days of delivery.

Include:

  • Order number

  • Description of damage

  • Clear photos of the product

  • Photos of packaging

  • Photos of shipping labels when possible

Our support team will review the claim and determine the appropriate resolution.

17. Incorrect Items

If you receive an incorrect product, please notify us promptly.

Provide:

  • Order number

  • Product photographs

  • Description of the issue

After verification, we will work to resolve the matter as quickly as possible.

Possible solutions include:

  • Replacement shipment

  • Refund

  • Store credit

  • Alternative compensation

18. Shipping Restrictions

Certain products may be unavailable for shipment to specific locations due to:

  • Regulatory requirements

  • Carrier restrictions

  • Customs limitations

  • Product-specific regulations

We reserve the right to restrict shipping when necessary.

19. Force Majeure Events

Globalpetsupplies shall not be held responsible for delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government actions

  • Transportation disruptions

  • Cyber incidents

  • Labor disputes

Delivery estimates may be affected during such events.

20. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information

  • Monitoring tracking updates

  • Complying with local import laws

  • Responding to customs requests when necessary

  • Ensuring safe delivery access

Failure to fulfill these responsibilities may impact successful delivery.

21. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect:

  • Operational improvements

  • Regulatory changes

  • Carrier requirements

  • Business developments

Updated versions become effective immediately upon publication.

22. Contact Information

If you have questions regarding shipping, tracking, or delivery, please contact us:

Globalpetsupplies.store

95 South Field Dr
Elmira, ON N3B 2Z2
Canada

Email: support@Globalpetsupplies.store

Phone: (888) 331-6133

Thank you for choosing Globalpetsupplies. We are committed to delivering pet essentials that help create happier moments for pets and the families who love them.